Terms and Conditions for HopePoint Church
Refund Policy statement
HopePoint Church expects that anyone wishing to donate will consider their decision carefully and check donation amounts during transactions.
HopePoint Church recognises that it is possible to make an error when making an online donation. It can also occur that an error is made by HopePoint Church or our financial institution.
Under this policy, we will endeavour to refund donations in accordance with the following principles:
If an error is made in making an online donation, we will honour all requests for refund that are made in writing within 14 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor's name, ID, tax invoice number (if applicable) and the nature of the error. If the donation is not traceable eg. a cash donation for which there was no identity, no refund can be considered.
Requests for refund can be sent by email, mail or fax:
Mail: Finance Dept
PO Box 97, Georges Hall NSW 2198
HopePoint Church will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at HopePoint Church discretion.
If an amount is adjusted and a receipt has been issued, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation.
Refunds will be returned using the original method of payment less bank charges.
Should an error be made by HopePoint Church or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.
The refund policy for specific events or for goods or services received is determined according to the nature of event, goods or service.
HopePoint Church ("The Merchant") is committed to ensuring the privacy of all users' ("Users") information.
The Merchant will collect general information about you, such as your name, address, and contact details so The Merchant can contact you. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to register to donate for conferences or events, and when you participate in Merchant activities or complete other forms. The Merchant will not collect any personal information about visitors to the website except when they knowingly provide it. In order to make a donation to HopePoint Church, all Users will need to submit certain personal information about themselves (as prompted by the Website, the Online Pages and/or Application), including their name, phone number, postal and email address. Users may be asked to submit further information from time to time.
Use of information and data
We use the information you provide for the purposes for which it was originally collected, for example, to respond to your email or to provide the programs or services you requested. We may also use this information to help us improve the content and functionality of our website, to better understand the needs and interests of the people and organizations that use our website, and to improve our programs and services.
Protection of Personal Information
The Merchant takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.